At RITCHIE WEAR INC, we want you to love every item you purchase. If you are not completely satisfied with your order, our Returns & Exchanges policy is designed to provide a simple and convenient solution.
Please review the guidelines below before submitting a return or exchange request.
1. Return Eligibility
We accept returns for eligible items within:
30 days of delivery
To be eligible for a return, items must be:
Unworn and unused
In original condition
Free from damage, stains, or alterations
Returned with original packaging and tags (if applicable)
Items that do not meet these requirements may not be accepted.
2. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
Items marked as final sale
Used, washed, or damaged products
Items without original packaging or tags
If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.
3. How to Request a Return
To start a return, please contact us with the following information:
Order number
Customer name
Product details
Reason for return
Our support team will review your request and provide return instructions.
Please do not send items back without first contacting us.
4. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us within the return period.
Exchange requests are subject to product availability.
If the requested replacement item is unavailable, we may offer a refund or alternative solution.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
Approved refunds will be issued to the original payment method.
Please note:
Processing times may vary depending on your bank or payment provider.
Original shipping fees may not be refundable unless required by applicable law.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
Order number
Description of the issue
Photos of the item (if applicable)
We will review your request and assist you with a suitable solution.
7. Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
We recommend using a trackable shipping service when returning items.
8. Order Cancellation
If you need to cancel or modify your order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible.
9. Contact Us
If you have any questions about returns or exchanges, please contact our customer support team.
