Here you can find answers to the most common questions about our products, orders, payments, shipping, and returns. If you need additional assistance, our customer support team is always here to help.
Ordering
How do I place an order?
To place an order, browse our collections, select your favorite items, add them to your shopping cart, and complete checkout with your preferred payment method.
After your order is successfully placed, you will receive an order confirmation email.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to make changes or cancel your order, please contact us as soon as possible after placing your order.
Once your order has been processed or shipped, we may not be able to make changes.
Do I need an account to place an order?
No. You can complete your purchase as a guest. Creating an account allows you to track orders and enjoy a more convenient shopping experience.
Payment
What payment methods do you accept?
We accept secure payments through major payment methods, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
All transactions are processed securely to help protect your payment information.
Is my payment information secure?
Yes. We use secure payment processing technology to protect your personal and payment information during checkout.
Shipping
Where do you ship?
We currently provide online shopping services and shipping options for customers in supported regions.
Available shipping options and costs will be displayed during checkout.
How long does delivery take?
Delivery times may vary depending on your location and shipping method selected.
Once your order has been shipped, you will receive a confirmation email with tracking information.
How can I track my order?
After your order is shipped, we will send you a tracking number by email. You can use this information to monitor your package status.
Returns & Refunds
What is your return policy?
We want every customer to be satisfied with their purchase. If you are not completely satisfied, you may request a return according to our Return & Refund Policy.
Please ensure that returned items meet the required return conditions.
How do I request a return?
To request a return, please contact our customer support team with:
Order number
Product details
Reason for return
Our team will provide further instructions.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds will be processed through the original payment method.
Processing times may vary depending on your payment provider.
Products
How can I choose the right size?
Please check the size information provided on each product page before placing your order. If you need assistance, our customer support team will be happy to help.
How should I care for my clothing?
To keep your items looking their best, we recommend following the care instructions provided on the product label.
Business Hours: Monday – Friday 9:00 AM – 6:00 PM (CST)
Thank you for choosing RITCHIE WEAR INC. We are committed to providing stylish products, reliable service, and a smooth shopping experience for every customer.
